Shipping & Delivery Policy
Last Updated: November 4, 2026
Important Notice Concerning Shipping & Delivery
ShopKiy is a store-building platform and does not handle product shipping or delivery. Sellers are responsible for arranging their own delivery or partnering with third-party delivery services. ShopKiy only provides the software to create and manage online stores and is not responsible for shipping, delivery, or related issues.
ShopKiy’s Role as a Technology Platform Provider
ShopKiy operates solely as an e-commerce Software-as-a-Service (SaaS) provider. We provide merchants, businesses, retailers, and creators with web tools, hosting infrastructure, video shopping features, catalog management, and payment gateway connectivity to operate their independent digital storefronts.
ShopKiy is not an online retailer, manufacturer, warehouse facility, logistics provider, or freight forwarder. We do not inspect, pack, store, inventory, dispatch, or deliver any physical merchandise listed by independent sellers.
Seller Responsibilities for Shipping & Order Fulfillment
Each store owner on ShopKiy is an independent merchant. Sellers are solely and exclusively responsible for all aspects of order fulfillment, including:
- Shipping Arrangements: Selecting, contracting, and managing their own delivery personnel, local courier partners, or national/international shipping services (e.g., India Post, Delhivery, Blue Dart, Shiprocket, DTDC, DHL, FedEx, etc.).
- Delivery Timelines & Charges: Accurately specifying estimated delivery timelines, handling times, order cut-off hours, and applicable shipping fees on their respective store pages.
- Packaging & Dispatch: Ensuring all products are packaged securely and dispatched promptly in accordance with the commitments made to buyers.
- Tracking Information: Providing active consignment tracking numbers, courier partner names, and live status updates to the customer once an order is shipped.
How Shoppers Can Track Orders or Request Delivery Updates
If you are a customer who purchased an item from an independent merchant store powered by ShopKiy and have questions about delivery status, delays, or tracking:
Limitation of Liability
Under no circumstances shall ShopKiy, its parent entity, directors, employees, or partners be liable for:
- Delays in transit or delivery times caused by courier services, weather conditions, or local disruptions.
- Damage, breakage, loss, or spoilage of products occurring during shipment or transit.
- Inaccurate, incomplete, or unserviceable delivery addresses provided by the buyer during checkout.
- Disputes regarding delivery confirmation, non-delivery, or delivery to unauthorized recipients.
- Customs duties, import fees, or regional taxes levied on shipments.
All claims, inquiries, and complaints regarding physical product transit, delivery failure, or courier mishandling must be addressed directly between the buyer, the seller, and the respective shipping carrier.
Platform Support & Inquiries
If you need technical assistance related to the ShopKiy platform software or have questions about our policies, our support team can be reached at: